Refund & cancellation policy
In short: try every feature free for 7 days before you pay. If a paid licence does not work on your computer and we cannot fix it,
ask within 7 days of purchase for a full refund.
1. Free trial first
Every new installation of DialDesk CRM includes a free 7-day trial with all features, so you can check it works with your phone, computer and process before buying.
2. When you can get a refund
- If the licence key we issued does not activate, or DialDesk CRM cannot connect to your phone, and our support team cannot fix it, you can ask for a full refund within 7 days of payment.
- If you were charged twice or charged the wrong amount, we refund the extra amount.
3. When refunds are not given
- After 7 days from payment, or for a plan period that has already been used.
- If you change your mind after activating, when the software works as described.
- For charges from third parties, such as your mobile operator or Meta (WhatsApp Business API).
- If the licence was cancelled for breaking the Terms of Service (for example, sharing or tampering with keys).
4. Cancelling a plan
Plans do not renew automatically. To cancel, simply do not renew. Your licence keeps working until its end date, then DialDesk CRM becomes read-only. Your data is never deleted, and you can export it at any time.
5. How to ask for a refund
Email help@dialdesk.space or call 703344155 with your name, payment reference and Machine ID. Approved refunds are paid to the original payment method within 7 working days. The licence key is then deactivated.
6. Contact
DialDesk CRM is operated by Enovet Media Private Limited, New Delhi, India. help@dialdesk.space